FAQ
This document was created to provide you quick answers to our most common questions; such as how to access your email, updating your website with a new page, etc.

Note: In these instructions we use two specific terms, "your domain" and "your domain .com/.net".

- your domain: reflects your domains name without the .com or .net suffix,
use your login ID @ "your domain" when logging into email

- your domain .com/.net: reflects your domain name with the .com or .net suffix,
use mail."your domain .com/.net" when accessing your email login page


The two terms are needed as you use your login ID @ "your domain" when logging into email and you use mail."your domain .com/.net" when accessing your email login page

Table of Contents

How do I manage my domains email accounts?

How do I update my web sites files?
o FTP
o Front Page

How do I check my website stats?

Payment Policy

Support

Hosting services overview
Web
* Web sites are hosted on an FSS server and each of our servers are remotely monitored 24x7
* Web site statistics are updated each night at midnight and available per the process contained within this FAQ
* A web admin account is created to allow clients to update their hosted sites via FTP or FrontPage

Email
* 5 mail accounts per domain each limited to 100MB ea.
* Unlimited groups or Distribution Lists (DLs)
* Attachments with the following extensions are blocked
* .CMD,.HTA,.BAT,.VBS,.JAVA,.PL,.PIF,.{,.SCR,.OCX,.DLL,.EXE,.COM
* Email is scanned for viruses and if found they are automatically deleted and the subject of the email has “Virus
* Protection Removed Infected Attachment” added as a prefix to the subject as notification
* Attachments greater than 4MB are not allowed

Login for email account
For email we create two accounts by default, one for the domain point of contact and one postmaster account
user@"your domain", example JDoe@fssdomain
postmaster@"your domain", example postmaster@fssdomain

Webadmin account allows you to add/delete mailboxes and groups, outlined later in this FAQ page, is enabled for the postmaster account.

Login for web site updates
Your webadmin account will be sent to you as part of the setup process and always begins with a www, example wwwMyWebSite.

How can I access my email?
Via any web browser
1. Type in http://mail. "your domain .com/.net", example http://mail.fssdomain.net
2. Login as user@"your domain", example postmaster@fssdomain

fig.1

Outlook Express via POP3
Note: For all sbc/att users please check with your provider in regards to what outgoing ports to use; they could have port 25 blocked.
To set up your Outlook Express Client to your email server using POP3:
Open Outlook Express.
- Click Start, point to Programs, and then click Outlook Express.

1. On the Tools menu, click Accounts.

2. From the Internet Accounts dialog box, click the Mail tab.

3. Click Add, and click Mail from the secondary menu that appears. The Internet Connection wizard starts.

4. Type the name you want to use for your display name in the Display Name box, and click Next to continue.

5. Provide your complete Email address in the Email Address box, (example: JDoe@fssdomain.net), and click Next to continue.

6. From the My incoming server is a ____ server list, select POP3.

fig.2

7. Specify the incoming mail server DNS entry to the Exchange Server computer in the Incoming
Mail (POP3, IMAP, or HTTP) server box as mail.fssdomain.net

8. Specify the mail server DNS entry to the Exchange Server computer in the Outgoing Mail (SMTP) server box as mail. "your domain .com/.net", (example: mail.fssdomain.net).

9. You are then asked to provide your Internet mail logon information. Provide a valid account name in the format of user@"your domain", (example postmaster@fssdomain) in the Account Name and your password in the Password box, click Next to continue.

10. Click Finish to complete the creation of your new mail account.

11. Your new mail account should appear under the Mail tab on the Internet Accounts dialog box. Click Properties and then the Servers tab.

12. On the Servers tab select the checkbox next to My server requires authentication and click the settings button.

fig. 3

13. Verify the radio button next to Use same settings as my incoming mail server is selected.

14. Select Ok, Ok and Close to complete configuration.

Note: By default Outlook express downloads Email from your mailbox to your computer.

If you wish to leave copies of your email on the server:

1. Select Tools, Accounts, Mail Tab

2. Select POP3 mail account

3. Select properties

4. Select advanced

5. Select leave copies of messages on server

6. Select the checkbox next to remove from server when deleted from deleted items.

7. You are now ready to use the Outlook Express client to retrieve and send e-mail, access calendar information, etc. from your Exchange server.

Outlook via POP3
1. Click Start, point to Settings, and then click Control Panel.

2. Double-click the Mail icon.

3. Click E-mail Accounts.

4. Click to select Add a new e-mail account, and then click Next.

5. Click to select POP3, and then click Next.

6. Type the following setting information:
c a. In the Your Name box: type you name as you want it to appear to recipients.
c b. In the Incoming Mail Server (POP3) box: type mail.yourdomain.
c c. In the E-mail Address box: type your e-mail address, for example, " user@"your domain".
c d. In the Outgoing Mail Server (SMTP) box: type mail.yourdomain.
c e. In the User Name box, type your account name.
c f. Click to check the Remember Password checkbox.
c g. In the Password box, type your password.
c h. Do not click the check box next to Log on using Secure Password Authentication (SPA).

fig. 4

7. Click More Settings.

8. On the Outgoing Server tab, click to select the My outgoing server (SMTP) requires authentication box.

9. Click to select Use same settings as my incoming mail server, and then click OK.

fig. 5

*must select options for incoming/outgoing server required authentication

10. Click Next, and then click Finish.

How do I manage my domains email accounts?
fig. 6

Open the mail enable administration program at http://mail."your domain .com/.net"/meadmin, (example http://mail.fssdomain.net/meadmin)

fig. 7

From this screen you can add users, create distribution lists, auto forwarders, and more.

How do I update my web sites files?
FTP

1. Using your IE browser type in ftp://www. "your domain .com/.net", example ftp://www.fssdomain.net

Note: Before using IE to access your files please verify your IE browser is set to not use passive FTP, reference screen shot for where to see if passive FTP is disabled.
fig. 8

2. Input your Web Admin username, starts with www, example wwwMyWebSite, and associated password

fig. 9

3. Copy your files directly into the window to your website folders

fig. 10

Front Page
NOTE: Be extremely careful when accessing a FrontPage web via FTP. It can be very easy to damage the FrontPage web and its server extensions, which may mean that you lose the ability to administrate it from FrontPage Explorer. To avoid problems like this, don't alter or delete files that are part of a FrontPage web, and don't delete, move, or alter directories ending in _vtf. These are FrontPage extensions. If possible, try to create your FrontPage webs in sub-directories of your root, such as http://www.yourdomain.com/home. This way, you can safely FTP into your root account to perform other tasks, and avoid interfering with the FrontPage webs.

1. Open your website in FrontPage.

2. Choose File on the menu bar, then select Publish FrontPage Web.

3. A Publish dialog box will open.

4. Type in ftp://www. "your domain .com/.net", example ftp://www.fssdomain.net.

fig. 11

5. Click Publish.

6. You will then be asked for your Web Admin username, starts with www, example wwwMyWebSite, and associated Password;

fig. 12

7. Click OK at the bottom of the dialog box and your site should begin to publish.

How do I check my website stats?
Webstats is an online report for you to find out how many new visitors; number of hits; where the hits are coming from, how much bandwidth, etc. First Source Solutions automatically updates each night at midnight. To access your webstats open your browser and type http://www."your domain .com/.net"/cgi-bin/awstats.pl?config="your domain" (Example: http://www.fssdomain.net/cgi-bin/awstats.pl?config=fssdomain). We suggest you save a link to this page in your favorites.

fig. 13

All invoices are net 15; payment can be made by check or online payment. Payments that are made past the due date are subject to a late charge equal to 5% of the total past due invoice or $20.00, whichever is greater. Once a client is past due their website login will be disabled limiting their access to make changes to their site. After a client is 30 days past due their website site and all email accounts will be disabled and for services to be reestablished the past due payment, late fees and 1 years of hosting must be paid in advance. We regret the need to implement such a policy, however we feel the costs to manage the additional administrative overhead to manage late payments should be covered only by those who do not pay their invoice on time.

Support

Our servers are supported 24x7 and they are remotely monitored 24x7 at 5 minute intervals by a third party service called Site UpTime.

If there is a problem, this monitoring service pages our on-call technician and in most cases we will know of an issue before you do. If an outage lasts longer than 30 minutes our process is to communicate to the customer point of contact with information regarding the outage as well as an ETA for resolution.

First Source Solutions Office Hours:

8:00 AM through 5:00 PM Monday-Friday.

Emergency Assistance After Office Hours:

You may call our office and leave a message or Email us at fsssupport@firstsourcesolutions.net., both of these processes automatically page the on-call person, who will contact you within 1 hour.